Having too many clients is not a bad problem if you know how to manage them all. In fact, as your business grows you should expect an influx of clients and plan for it ahead of time. With the increase in clients, comes an automatic increase in client workloads. If you are not prepared for this rapid business growth, before you know it:
- clients are missing documents
- emails are not being responded to
- clients are unsure of what are the next steps in working with you
- you are missing payments
Not mention you are missing revenue because:
- your missing deadlines
- your customer service is not up to par
- you have no business systems in place
- you are not retaining your clients
All of sudden you are overwhelmed, feeling stressed out and wondering if entrepreneurship has defeated you. You realize that you need to find better ways to manage your client workloads if you want to remain in business and not busy-ness.
Managing client workloads simply means that you are capable of fulfilling all the services in which you are being paid for by your clients. This can be divided and discussed in two segments for a more in-depth understanding: internal operations and customer service.
The internal operations aspect of learning to manage client workloads means: that you have smooth sailing of your business in-house operations, you have an increase in productivity levels and clients services are delivered on time, you have recognized which part of your business needs to be outsourced, and when you need to start building a team.
The customer service aspect of learning to manage your client workloads means: that your in-house operations are neatly organized so clients feel a sense of relief when they work with you, they do not feel as if you are all over the place, they receive quality and on-time service, they know when they need to deliver documents to you, and all are their email questions and concerns about their business are answered on-time.
Managing client workloads simply means that you are capable of fulfilling all the services in which you are being paid for by your clients.
Here are 3 tips to help you learn how to manage your client workloads:
- Recognize that not all of the popular business systems will work for you and commit to research and testing one that fits your business needs
- Find out what are your clients need for you to do, to improve their experience with you.
- Be realistic with the number of clients you can take on each month.