When you want the best talent, you need to work hard in building it and then learn to engage and guide them in such a way to retain them. Having strong like-minded team members by your side is your lifeline to success, but it’s how you utilize them to their best potential that will make or break your bond. Below we are giving you some pointers on growing the most amazing top-talent team.
Create a Better Team Member Onboarding Process
Strengthening your onboarding process starts with you and how streamlined and organized your process is. And getting your top-talent to stick around starts on their first day. Besides making them feel welcome, get to know them as a person. Help them understand how their role impacts the business and what behavior is expected of them. Have your welcome packet or email template setup and ready to go as soon as they come aboard. This should include any pertinent company information they need to know, starting with your business’ team member handbook that includes your policies and procedures, your business’ values, mission, and culture. Creating a company email for them will show uniformity on your website within your “Meet Our Team Members” page.
Communication is vital, so having a communication software program set-up where they can retrieve all of their tasks and ask any necessary questions is key. This is a better communication tactic then rummaging through email strands. It’s also a great idea to create a spreadsheet of the different applications they must have access to. Passwords can be shared via a password keeper application like LastPass. Being organized before growing your team will not only show your expertise in your field, it will put your new team member at ease with their new surroundings.
Invest in Your Team’s Overall Professional and Career Goals
Growing a business is not always about YOU and the business YOU have grown. Aside from investing in your business, you must also invest in your team’s overall professional and career goals. You already know that your team is great at what they do. You should also realize that they are or should be interested in bettering their skill set to become even better. Whether you have grown a locally or remote team, keeping professional development as a top priority will ensure your top talent will stick around. Suggest conferences and events they could benefit from attending. Talk about thought leaders they should read up on and follow on social media. Making sure your team is certified in different skill sets, will not only put yourself at ease but will also show your clients that your entire team is on top of their game.
Recognize Your Team Members Hard Work
Every team member wants to know that their hard work truly meets your expectations and they would love a compliment on their contributions once in a while. Encouragement is key in developing the longevity you seek in your team members. Along with recognizing your team members hard work, constructive criticism is also a necessity. Whether your team members are brand new or if they have been with you for a long period, it is imperative for you to understand the way you are communicating and the tone you are taking on the phone, in a meeting, in your text messages and emails. Learn their communication style and tone as well. With every negative statement, back it up with a positive comment on how they should be approaching what they were doing differently. Provide an explanation as to why their way may not be the best choice.
Be Flexible With Work Schedules and Deadlines
Everybody is on the go! Being a small business owner and an online business owner means you will be faced with team members who have prior commitments. Remote team members are a blessing but many may have a business of their own or still have a traditional 9-5 job. Making sure you have a clear understanding of their everyday schedule, in the beginning, will ensure their tasks are doable with your expectations.
Deadlines, as we know, are vital to staying on schedule. Which we know even we can be better at it. Discuss the importance of why you chose those deadlines. Remember to give yourself some wiggle room for any unexpected issues that arise.
Invest in Team Building Programs and Activities
Team building is so important for everybody including yourself! Put your guard down for once and have some fun! Individuals seek a positive, structured, relaxed, and fun work atmosphere. They know there is work that needs to be done but they also know they can come to you for anything. If you have a local team, seek activities you can do together. Get together for lunch or check out the latest movie. And don’t think just because you have a remote team you can’t have fun together! Schedule a themed virtual gathering. Make your favorite drink and finger apps. Bring your team members together to learn more about each other. What’s new in their lives? How’s their family? The quality of work that gets done is only as good as how comfortable everyone feels working together as a team.
Bringing Together a Team of Excellence
With more and more remote teams getting built daily, it is important to work hard at recognizing the one you have and learning to engage better with them.